Crucial Accountability

What is it?

Crucial Accountability provides a methodology for effectively holding others accountable. The methodology is based on more than twenty-five years of research and is used by over 300 of the Fortune 500 companies.

In this one-day Crucial Accountability course participants learn a step-by-step process for: identifying and resolving performance gaps; strengthening accountability; eliminating inconsistency; and reducing resentment.

What are the objectives?

By learning how to talk about unmet expectations in a way that solves problems whilst respecting individuals and relationships, people can learn how to improve individual, team, and organisational effectiveness by:

• holding anyone accountable—no matter the person’s power, position, or temperament;
• mastering performance discussions—achieving positive results and maintaining good relationships;
• motivating others without using power—clearly and concisely explaining specific, natural consequences, and permanently resolving problems;
• managing projects without taking over—creatively helping others avoid excuses; keeping projects on track; and resolving performance barriers;
• moving to action—agreeing on a plan; following up; engaging in good reporting practices; and managing new expectations.

Who should attend?

The Crucial Accountability model will be of benefit to people in roles at all levels in an organisation – it can be especially helpful to those who manage in a matrix management model or those in leadership roles with no positional management authority.

This course is aimed at those in leadership and management roles.

What does it involve?

The course involves a small amount of pre-reading; completion of a short questionnaire and identification of three situations where the participant would like to be more confident in holding someone accountable.

The post-course work centres on putting the skills in to practice. Participants are encouraged to identify a learning partner from their group to work with over the next seven weeks to support the transfer of their knowledge in to practice.

How much will it cost?

The funding for this course is covered by NELC therefore there is no direct cost to participants. Any associated expenses incurred by participants eg travel, meals, accommodation, etc requires to be paid by the participant’s organisation.

When is it happening?

The next Crucial Accountability courses are running on:

Tuesday 23rd July 2019 – Marr Room, Woodhill House Annex – 09:15 – 16:30
Wednesday 11th September 2019 – Marr Room, Woodhill House Annex – 09:15 – 16:30

Please note that due to the nature of the programme, delegates arriving after the start time of 09:15 will not be permitted to join the course that day.

Before booking a place please ensure that you can attend for the full day. Key elements in the Crucial Accountability model are being accountable for your own actions and being respectful of others!

How do I book a place?

Please contact your organisations representative which you will find here to register your interest in attending, providing the following information:

• Name
• Job Title
• Organisation
• Email address
• Telephone number
• Manager’s name
• Date you wish to attend

and confirming you can participate for the full day of the Crucial Accountability course